Refund & Cancellation Policy

The Free plan is free forever and does not require any payment — there is nothing to refund or cancel. You can stop using the service or delete your account at any time.

Each paid plan is sold as a one-time Razorpay payment that unlocks a billing window (1 month, 6 months, or 12 months). Plans do not auto-renew; when the window ends, your account automatically reverts to the Free plan unless you place a new order.

Cancelling, in this context, simply means choosing not to renew. There is no recurring charge to stop.

We offer two refund paths:

• Full refund within 7 days of purchase, if you have used 5 or fewer paid conversions and have not raised a Razorpay dispute / chargeback.
• Pro-rated refund for the unused portion of your billing window if doc2mcp is unavailable due to a sustained outage on our side (more than 72 cumulative hours of downtime within a 30-day window).

The following are non-refundable:

• Conversions / API calls already consumed beyond the 5-call threshold above.
• Purchases where the account has been suspended for violating our Terms & Conditions.
• Currency-conversion losses charged by your bank or card network.

Email doc2mcp@gmail.com from your registered email with:

• Your Razorpay order id (e.g. order_XXXXXX).
• The plan you purchased and the date.
• A short reason for the request.

We acknowledge within 2 business days and process approved refunds within 7 business days. The refunded amount is credited back to the original payment method by Razorpay and can take a further 5–10 business days to appear, depending on your bank.

Please contact us before raising a chargeback — most issues are resolved faster by email. Accounts with active chargebacks are temporarily suspended until the dispute is closed.